Computer skills are required, so you must be able and to use instant messaging programs, and have the ability to use search engines etc.
We can only offer work on landline numbers, no mobiles will be accepted. Pay is pretty much industry standard and NOT £1 per min as reported in some tv programme shown on Channel 4. You will receive support and guidance from our small team of Mentors, who assist in your telephone jobs training.
More often than not, people did not want to converse on the phone (which I totally get), so I would have to deal with their anger, irritation, and lots of hang ups. After college, I worked for Medicaid doing prior authorization for nursing visits and home medical equipment.
Again I was on the phone for long periods of time dealing with disgruntled providers — no fun!
The phone operator/agent will then have the option of using ‘Extend-a-Call’ which allows the Customer to purchase additional time via the payment module by simply pressing ‘33’ on their keypad.
Example: The Customer presses ‘33’ on their keypad The call timer is paused.
To get one of our telephone jobs, you will need to be over 18 years old, UK resident or have a permit to work in the UK.
While the gig itself was flexible with it’s hours and it paid well, it totally exhausted me.The Agent is put on hold The Customer will hear a prompt asking them how many minutes they would like to add.Once the Customer enters the desired number of minutes the system auto-calculates the cost, creates a new transaction, then reconnects the call when the transaction is approved.You will need a computer with internet access to work.There are other requirements that come with working as a chat agent, of course you would have to type a certain amount of words per minute. You will need to link a Facebook page when applying for any position with Needle.